Ask them a question or issue a command in a human way - "Siri, when's my next meeting?" or "Alexa, play me the new The XX album" - and they'll save you the time and effort of looking at lists of options or finding the right app.Chatbots are not new — perhaps you’ve already conversed with the voice-based variety, say Apple’s Siri or Microsoft’s Cortana.Pseudo-chatbots are already commonplace, such as an automated message from Amazon that a package was delivered or a text message that confirms a reservation.
"Just having a voice to communicate with, it certainly does make it a more intimate human experience – compared pushing buttons and going through apps." John says that AIs fundamentally change the way you communicate with brands - from a purely transactional exchange to more of relationship that you trust.
“We’re going to start to see more personal assistants (in the new year), and the ones that are already online will get more useful,” said Brian Blau, an analyst at Gartner.
The assistants, sometimes referred to as “chatbots,” represent noteworthy advancements to computer programs that simulate conversations.
Facebook is perfecting a virtual assistant called “M” that converses with users of the Facebook Messenger application, answering questions and completing tasks.
This new breed of chatbot will become increasingly common in the year ahead.
It’s voiced by actor Cate Blanchett and powered by IBM’s Watson software.